At the end of the phone. 020 XXXX XXXX
Tracy'sFuneral Directors
Call
Tracy'sFuneral Directors
Call 020 XXXX XXXX

Guidance

What to do when someone has died.

The first hours can feel unmanageable. This is the short version of what typically happens, in the order it usually happens. If you would rather just telephone us, we will walk you through it on the call.

  1. If the death was expected at home

    Telephone the person's GP or the out-of-hours service. A doctor will come to confirm the death and, in time, issue a Medical Certificate of Cause of Death. You do not need to do anything else immediately. When you are ready, we are at the end of the phone, and we will come to the home.

  2. If the death was unexpected or sudden

    Telephone 999. The police will attend and the death will be referred to the Coroner. This is routine and does not mean anything has gone wrong. It is simply the process the law requires. We can take over as soon as the Coroner releases the person into our care.

  3. If the death was in hospital or a hospice

    The staff at the hospital or hospice will guide you and will hold the person in their own mortuary for as long as is needed. When you are ready to bring them into our care, telephone us and we will coordinate the transfer directly with the hospital bereavement office.

  4. Registering the death

    In England, the death must be registered with the local registrar within five days. We will tell you which register office you need, which documents to bring, and we can help you book the appointment.

If someone has just died

You do not need to know what to do next.

Call us first. We will guide you through the first hours, step by step.

020 XXXX XXXX

Answered in person, twenty-four hours a day.

  1. 01

    Arrange a funeral.

    Whether it has just happened or you are planning ahead, we walk you through every choice at your pace.

  2. 02

    When someone dies.

    What to do in the first hours — at home, in hospital, or when the death was sudden.

  3. 03

    Help with bereavement.

    A short list of the organisations and NHS routes we most often point families towards.

In those first hours

Questions families most often ask.

What do I do if someone has just died?
We are at the end of the phone on 020 XXXX XXXX, whenever you need us. If a death has occurred at home, we will talk you through what happens first, which depends on whether it was expected and whether a doctor has been. If it happened in hospital or a hospice, the staff there will guide you, and we can take over as soon as you are ready.
How much does a funeral cost?
Costs depend on the type of service. We give every family a written estimate before any work begins, so you know exactly what a funeral with us will cost. Please contact us for a quote. Our full Standardised Price List is also published on our pricing page and available in print in our office.
Do I have to come into the office to arrange a funeral?
No. We are glad to come to your home, anywhere in Camden or Islington, at a time that suits you. Many families find that easier than a formal meeting.
Can we have a non-religious or bespoke service?
Of course. We arrange religious services of every faith, humanist ceremonies, and gatherings with no formal service at all. The arrangement is entirely yours.
Are you open at the weekend?
We take calls twenty-four hours a day, every day of the year. Office visits outside standard hours can be arranged by phone.

Afterwards

If you need someone to talk to.

Grief does not end with the funeral. These are the organisations we most often point families towards. All are free and run by people who do this work for a living.

Your GP can also refer you to local bereavement counselling. If you are not sure where to start, telephone us and we will point you the right way.

When you are ready, we are here.

We are at the end of the phone whenever you need us, and we answer every call ourselves. Or send a message and we will come back to you the same day.

020 XXXX XXXXSend us a message

Tracy's Funeral Directors · 2 Brecknock Road, London N7 0DD